One decision that you’ll have to live with for quite a long time is the domain name of your website. You may have a list of options available, but what should you keep in mind when you sit down to register it? What will resonate most on the vastness of the web? What should you avoid?
it could be you’re starting a new brand. It could be that you have an existing brand and you’re trying to take it online. It might be that you’re working with clients who are taking their brand online. It could be that you’re starting a new company entirely. I love entrepreneurship, congratulations. Any of these ways, you’re going to need a website.
Before you do that, you should really think long and hard about the domain name that you choose and, in fact, the brand name that you choose and how that’s represented through your domain name online. Domain names have a massive impact all over the web in terms of click-through rate, from search to social media results, to referring links, to type-in traffic, bendability, offline advertising. There are a huge wealth of places that your domain name impacts your brand and your online marketing, and we can’t ignore this.
1. Make it brandable
Brandable, meaning when you hear the domain name, when you hear yourself or someone else says it, does it sound like a brand, or does it sound like a generic? So that means that hyphens and numbers are a real problem because they don’t make something sound like a brand. They make it sound generic, or they make it sound strange.
For example, if I try and say to you, “Look, let’s imagine that our new company that we’re starting together, you and I, is a website that has pasta recipes and potentially sells some pasta related e-commerce products on it.” If I tell you that I have pasta-shop.com, well, that’s hard to brand. It’s hard to say. It’s hard to remember.
Speaking of, is this brand memorable? So generic keyword strings are a big no-no. Generic keyword strings really tough to remember, really tough to stand out in the brain. You want something unique, which means try and avoid those exact and partial keyword match domain names. They tend not to do so well, in fact. If you look at the numbers that we see in MozCast, for example, or in correlation studies, you can see that, over the past 10 years, they have done nothing but trend down over time in terms of their correlation with rankings and their ability to show in the search results. Dangerous there.
I would probably stay away from something like a PastaRecipesOnline.com. I think BestPasta.com, maybe that’s getting a little bit better. PastaAficionado, well, it sounds brandable. For sure, it’s a little bit challenging to say. But it’s definitely unique.
I really like PastaLabs.com. Very brandable, unique, memorable, stands out. I’m going to remember it. It has kind of a scientific connotation to it. Fascinating. I might think about the domain name space that way.
2. Make it pronounceable
You might say to yourself, “Rand, why is it so important that it’s pronounceable? Most people are going to be typing this in or they’re going to be clicking on a link, so why does it matter?”
In fact, it matters because of a concept called “processing fluency.” It’s a cognitive bias that human beings have where, essentially, we remember and have more positive associations with things that we can easily say and easily think about, and that includes pronounceability in our own minds. This is going to be different depending on the language that you’re targeting and which countries you’re targeting. But certainly, if you can’t easily say the name and others are not easily able to guess how to say that name, you’re going to lose that processing fluency, you’re going to lose that memorability and all the benefits of the bendability that you’ve created.
So I might stay away from things like FlourEggsH20.com. It’s clever. Don’t get me wrong. It’s unique. It’s clever. It might even be brandable, but it’s very difficult to pronounce and to recall. When you see it, you don’t know if that zero is an O. There are questions about like what does it necessarily mean or not.
Raviolibertine.com. Even I’m having trouble saying it. Raviolibertine? I would stay away from a little bit of the getting too clever for yourself, and many, many domain names do try to do that.
I might say, “You know what? Something like LandOfNoodles.com, while it doesn’t fulfill every requirement that we’ve got here, it is eminently pronounceable, easy to remember.” These are easy words that many people are very familiar with, at least in English. LandOfNoodles, whoops, I like LandOfNoodles. I’m giving it a check mark. Well, now I’ve messed up the Whiteboard. Hopefully, Elijah took a picture before I did that. Oh, he’s giving me the thumbs up. Good.
3. Make it short
This means obey these other rules before you just go for raw length. But length matters. Length matters because of the processing fluency stuff we talked about before. But the fewer characters a domain name has, the easier it is to type, the easier it is to say, to share, the less it gets shortened on social media sharing platforms and in search results. So when you’ve seen those long domain names, they get compressed, or they might not show fully, or the URL might get cut off, or you might see just the t.co, all those kinds of things.
Therefore, short as possible. Shorter is definitely better. I might go for something short like MyPasta.com, but I’d be careful about going too short. For example, PastaScience.com is a pretty good domain name. PastaSci, I’ve lost that pronounceability and a little bit of that memorability. It’s a little bit tougher. It’s clearly a brand, but it’s a little awkward. I would probably stay away from that one and I’d stick with PastaScience.
4. Bias towards .com
I know, it’s 2016. Why are we still talking about .com? The internet’s been around 20-plus years. Why does .com matter so much when there are so many TLD extension options? The answer is, again, this is the most recognized, most easily accessible brand outside of the tech world.
If you’re talking about, “Look, all I’m doing is addressing developers and my pasta website only wants to talk to very, very tech savvy individuals, people who already work in the web world,” well okay, maybe it’s all right to go with a .pasta domain name. Perhaps you can actually buy that TLD extension now that ICANN has approved all these new domain names.
But cognitive fluency, processing fluency says, dictates that we should go with something that’s easy, that people have an association with already, and .com is still the primary thing that non-tech savvy folks have an association with. If you want to build up a very brandable domain that can do well, you want that .com. Probably, eventually, if you are very successful, you’re going to have to try and go capture it anyway, and so I would bias you to get it if you can.
If it’s unavailable, my suggestion would be to go with the .net, .co, or a known ccTLD. Those are your best bets. A known ccTLD might be something like .ca in Canada or .it in Italy, those kinds of things. That’s your next best bet. I’d still bias you to .com. But the PenneIsMightier.com, I’m particularly proud of this one. I think it’s a terrible pun, but a man’s got to do.
MacaroniMan.net, would I potentially think about that if I couldn’t get the .com? Yeah, possibly if I thought I was targeting a little bit more of a savvy audience and if I was pretty sure that MacaroniMan.com was owned by a squatter who just wouldn’t give it up, or it was owned by a small restaurant somewhere that I never had to really worry about competition with and they wouldn’t sell to me, yeah, okay, I might do it.
What about Impassable.co? Avoiding the fact that this is another terrible pun of mine, I might consider that if I absolutely couldn’t get Impastable.com and that was already my domain name and I felt like I had the branding ability to make the .co something people would associate with. I could consider that too.
5. Avoid names that infringe on another company
You have to be very careful here because it’s not whether you think it could be confused. It’s whether you think any judge in the jurisdiction in which they might take legal action against you would consider those two things to be potentially misrepresented or potentially confusable. So it’s not your judgment. It’s not even your audience’s judgment. It’s what you think a judge in the jurisdiction might have the judgment about.
So this is dangerous waters. I would urge you to talk to your attorney or a legal professional about this if you have real concerns. But there is the danger and this does happen regularly throughout the web’s history where a trademark owner will come and sue a domain owner, someone who’s owning the domain legitimately and using it for business purposes or just someone who’s purchased it and is sitting on it, and that sucks.
This can also create brand confusion, which is hard for your bendability. So you might be familiar with some pasta brands that have done particularly well here in the U.S., like Barilla and Ronzoni and Rustichella d’Abruzzo. Well, I probably would not go get Barzilla.com even if you have a hilarious, Godzilla themed pun that you want to make the pasta. Just because your name might be Ron and you are covering pasta, I still would not go with RonsZoni. Oops, I’m going to X those both out. Likewise, Rustichella — apologies for my poor Italian pronunciation — but Rustichella owns Rustichella.it. They don’t seem to own Rustichella.com. I think that’s owned by a domain name owner. But I would not go start up a website there. Rustichella certainly could, with their U.S. presence, go and claim trademark ownership of that domain and potentially get it from you. I would think that was risky.
6. Make it intuitive
If you believe that a member of your target audience, the audience that you’re trying to reach now and in the future, could immediately associate the domain name with a good guess of what they think you do, that is a big positive. Being able to look at that domain name and say, “Oh, I’m guessing they probably do this. This is probably what that company is up to.”
So something clever and subtle, like SavoryThreads.com, okay, yeah, once I get to your site, I might realize, “Oh, I see it’s sort of a playful word game there and ‘savory,’ I get that it’s about food.” But it’s too clever, in my opinion, and it doesn’t instantly suggest to a majority of your audience what it is that you do.
Likewise, AnnelloniToZiti.com, well, yeah, maybe I could guess that these are probably pasta names and it probably means that the website has something to do with that. But they’re not traditionally very well-known pasta. At least here in the United States, those shapes are not particularly well-known, and so I might cross that one out too, versus something where it is clearly, clearly about recipes for and potentially sales of goods, PastaPerfected.com. That’s obviously, intuitively about what it is going to be, and anyone from your audience could figure that out.
7. Use broad keywords
Keyword use in domain names, you might think, is an important thing and that would be something that I would mention here from an SEO perspective. It can help. Don’t get me wrong, it can help. It can help mostly for this instant intuition portion and the cognitive fluency and processing fluency biases that we’ve talked about, but also a little bit from an SEO perspective because of the anchor text that you generally will accrue when people link over to your domain. But what we’ve been seeing, as I mentioned earlier, is that Google’s been biasing away from these exact match and partial match keywords.
I would say that if you can get a keyword mention in your domain name that helps make it obvious what you’re about, go for it. But if you’re trying to target what would be called keyword rich or keyword targeted domains, I would generally stay away from those actually in 2016. They just don’t carry the weight that they used to, and there are a lot of associations, negative associations that users and search engines have about them that would make me stay away.
So I would not do something like a RecipesForPasta.com. I wouldn’t do something like BuyPastaOnline.com. I would be tempted to, in fact, go for something very, very broad like Gusto.com. Think about a brand like an Amazon.com, which clearly has no association with what it is, or Google itself, Google.com, or a domain here in Seattle area that serves lawyers that’s called Avvo.com. These are very, very well-branded and associated with their niches, but they don’t necessarily need to have a keyword richness to them.
Another great example, the find a dog sitter or find pet care website, Rover.com. Well, “rover” has an association with dogs, but it’s not really keyword rich. It’s more of a creative association just like “gusto” means “taste” in Italian. So I might be tempted to go in that direction instead. Same thing with something like Handcut.com. People have that, especially foodies are going to have that association between hand cut and pasta.
8. If your name isn’t available, it’s okay to append or modify it
If your domain name is not available, last one, it is okay to go out there and add a suffix or a prefix. It is okay to use an alternate TLD extension like we talked about previously, and it’s okay to be a little bit creative with your online brand.
For example, let’s say my brand name is Pastaterra. Maybe I’ve already got a shop somewhere maybe in the Seattle area and I have been selling pasta at my shop and now I’m going online with it. Well, it is okay for me to do something like ThePastaterra.com, or PastaterraShop.com, or even Pastaterra.net. If I wanted to be very targeting a much more tech-savvy set and was aware of the branding difficulties, I could conceivably go with something like Terra.pasta, because that pasta TLD extension is now available. If I were a restaurant, I might do something like EatAtTerra.com.